Privacy Policy

What we collect

The online store of Jivaterra, which can be accessed via the site  is dedicated to electronic sales and is managed by Jiva Group of Company (Jiva terra LLC)

With this privacy policy, you will be subject to the Privacy Statement in force at all times, and you should review that text in order to check that you are in agreement with it. The provision of your data is voluntary, however, please note that if you do not provide us with the required personal data, we may not be able to provide the information, products or services you need or process your request.
The Privacy Policy is applicable exclusively to the Site, and not to other websites that may be viewed by users via links present on the Site.

When users visit and view the Site, Jivaterra ,do not generally collect personal data from them, with the exception of “browsing data”. The technological platform through which the Site is made available to users automatically records some browsing data (the transmission of which is implicit in the use of internet communication protocols), such as the name of the internet access provider, the site of origin, pages visited, date and duration of the visit, etc. Such information allows users to access the Site and use certain services, and may be aggregated and used anonymously for statistical purposes and to verify that the Site is functioning properly.

The information we gather from customers enables us to personalize and improve our services, and to allow our users to set up a user account and make purchases via the Website. We collect the following types of information from our customers.

Jivaterra  keeps track of your information to offer you the best possible shopping experience. When you register (log in), you supply your email address and a password. This allows us to access to your account every time you visit our Website. Before completing your first purchase, we also ask you for your name, phone number, email, billing and shipping addresses. This information, along with your credit card number, is necessary to fulfill your order. This information may be disclosed to specific members of our staff and to selected third parties (such as our payment processor and shipping provider) involved in the completion of your transaction and delivery of your order. We may also need your email address or phone number to contact you if we have questions about your order. We may also use your email address to notify you about new services or special promotional programs, or send you offers or information if you have opted-in. Emails are sent only to JIVATERRA members who have chosen to receive them or who have made a purchase on our website. At any time, you can notify us or you can unsubscribe receiving our email services. In addition, we keep a record of your past purchases, returns, and credits. We may also ask you for some information regarding your personal preferences and demographics to help us better meet your needs.

* will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.

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